“The Holy Grail of eCRM is to recreate human interactions over the Internet in order to form genuine customer relationships.”
—Robertson Stephens, November, 2000
Marketplace Problems
Jupiter reports that the average conversion rate of visitors to purchasers is 2%. The remaining 98% leave retail websites because:
- Search mechanisms are inefficient and often unresponsive to their needs
- Navigation is linear and one-way
- Standard FAQs and help information are insufficient to solve their problems
- Information is disorganized or limited in its presentation
- There is a lack of real-time end user service support – live or automated – at the most crucial moments
As a result, companies lose end users mid-session and thereby lose opportunities to build and retain relationships. Moreover, they get little useful intelligence beyond raw clickstream data on why end users leave the site or stop short of making a request or completing a transaction.
The Soliloquy Solution
Soliloquy's comprehensive suite of Dialog Services, which includes Dialog Experts and Dialog Mining, is scalable, intelligent, cost-effective and strategic. Our Dialog Services deliver increased sales and decreased costs to clients while providing an improved experience for end users. Through revolutionary technology that humanizes the digital experience, end users can converse in natural language with Dialog Experts as if they were talking to real people. Based on these dialogs, Soliloquy's Dialog Mining services deliver unprecedented insights into user psychology.
We Deliver Results
Soliloquy's Dialog Services offer the most comprehensive solution to the increasingly complex problem of providing effective customer support.
Our clients chose Soliloquy's Dialog Services because:
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| They care about customer service |
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buy.com was recently rated number one in the latest PowerRankings of online electronics sellers by Forrester Research, due in part to its fast customer service responses. |
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| Our solutions are smarter |
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Dialog Experts react to your customers to quickly help them learn about and purchase your products. Your customers can ask questions in any way they want and get the answers they need. Our unique, cutting-edge core technology is the brain behind the Dialog Experts, able to dialog like a real person with full product knowledge. |
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| Our solutions communicate better |
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Soliloquy’s Dialog Experts are interactive and dynamic and provide specific, relevant answers, 24/7. |
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| Our solutions are cost-effective |
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It's much more expensive to staff customer service representatives than to commit your resources to Soliloquy’s Dialog Services. |
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| Our solutions require minimal effort on your part |
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Our services engage your customer in an effective manner. Since we host the services ourselves, you don’t have to do a thing. |
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| Our solutions are more enjoyable |
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Since your customers can communicate naturally, they get the fast service and special attention they deserve. |
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| Our solutions are faster |
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Our turnkey applications can be implemented within 2-4 weeks without significant customization. |
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