"By analyzing the quality of each user session, eCommerce vendors can streamline customer interactions and strengthen customer relationships."

Know Thy Customer

By collecting dialogs that take place between your customers and Soliloquy's Dialog Experts, it’s as if you were able to record every conversation, aggregate that raw information and analyze it for valuable insights into market psychology, product demand and usage.

Our suite of Dialog Mining services is comprised of three components:

• On-Demand Reporting provides convenient, web-based access to a broad array of end user analytics and secure, on-demand, 24/7 access to a wide variety of graphical and statistical summaries in flexible and customizable formats. Reports are available for time periods ranging from days to years and provide all sorts of insights into end users.

• Soliloquy’s Interactive Knowledge Discovery tool provides an interactive environment for dialog analysis featuring linked plots, dynamic graphics and the capability to drill down to individual conversations.

• Soliloquy’s real-time Dialog-Based Marketing (DBM) harnesses the power of one-to-one end user interaction to deliver targeted marketing messages with uncanny accuracy. Soliloquy's Dialog Experts provide a unique capability for one-to-one marketing that yields outstanding results.

The DBM approach provides three key advantages:

• In contrast to a list of visited websites, an open-ended conversation about product requirements and the intended product application yields precisely the data that are required to create effective personalized offerings.

• Integrating cross-selling within the natural context of a dialog yields clickthrough rates that are up to 200 times higher than clickthrough rates for typical banner ads.

• Soliloquy provides turnkey solutions that make it easy for advertisers to design and implement one-to-one marketing.

Advantages of DBM One-to-One Relationship

• Highly personalized offerings created with the insights and rich data gained during open-ended conversations with your customer about product requirements and usage

• Significantly higher and more qualified clickthroughs than banner advertising through integrating product offerings within the natural context of a dialog

• Turnkey tools that make it easy for your Marketing and Merchandising teams to design and implement one-to-one marketing and cross/up-selling