April 10, 2000

Acer/Soliloquy Alliance Humanizes Internet Shopping

Enhancing E-commerce Experience with Natural Language Understanding

Acer America, a wholly owned subsidiary of the Acer Group, and Soliloquy, Inc., a New York-based e-commerce enabling company, today announced that ShopAcer.com will provide its Internet customers with Soliloquy's two-way dialogues and natural language understanding capabilities to enhance the online purchasing experience.

Under the agreement, Soliloquy's Notebook Expert will reside on the ShopAcer.com web site (http://www.shopacer.com), Acer's online store for home and home office computer products. Shoppers will be able to select the Acer notebook that best meets their needs — including speed, budget, weight, memory and more — by holding a conversation with the Notebook Expert.

Soliloquy's Experts allow shoppers to have intelligent two-way dialogues with Web sites using their own words. The natural language technology feels like talking to a live person, who is a world-class expert on the topic, and has comprehensive knowledge of all products. This next-generation user interface makes online shopping interactive and conversational, is available around-the-clock, and is maintained at a fraction of the cost of human customer service representatives.

"We are thrilled to be working with Acer, the third largest PC manufacturer in the world," says Catherine Winchester, President and CEO of Soliloquy, Inc. "Soliloquy looks forward to helping Acer to improve its user experience, increase its sales and lower its costs."

"Our customers love the Soliloquy Notebook Expert," Pyramyth Liu, Director of Sales for Acer America company stores said. "For the first time, we can really see what our customers are looking for because they express their needs in their own words. We believe that this will not only reduce returns but also increase customer satisfaction as we continue the long-term relationships that we have built with customers for more than 20 years."

About ShopAcer

ShopAcer, Acer America's e-commerce and storefront sales destination, sells Acer Aspire systems and TravelMate notebooks to the consumer market. Found on the Internet at www.shopacer.com, the site also features upgrades and additional accessories for the Aspire and TravelMate lines, as well as other software, accessories and peripherals to use with any system.

About Acer America

Established in 1976 as a subsidiary of the Acer Group, Acer America Corp. (AAC) designs, builds and markets client and server solutions for business professionals who require reliable, enhanced productivity and greater value of ownership. AAC's product offerings include desktops, notebooks, servers, thin clients, home PCs and Internet appliances. The Acer Group employs more than 34,000 people in 120 enterprises spanning 37 countries worldwide, and supporting dealers and distributors in more than 100 countries. The Acer Group's revenue in 1998 was US $6.7 billion.

About Soliloquy

Founded by Catherine Winchester in mid-1997 in New York, Soliloquy is at the forefront of the next generation of web infrastructure technology. Soliloquy creates natural language interfaces that humanize e-commerce by making the online shopping experience conversational and interactive. Soliloquy's natural language products allow shoppers to hold intelligent two-way dialogues with web sites by typing (or speaking) using their own words. Communicating with Soliloquy's Experts feels like chatting with a live person — except that the Experts have total knowledge of all products and are available 24/7 at a fraction of the cost.